Congratulations, Paws! | NewPet

Congratulations, Paws!

At NewPet , we believe that every furry friend is unique and deserves a special treat on their birthday.
That's why we created the "Congratulations to the Paws" program , an exclusive benefit designed to thank those who care for them every day for their trust.

🎉 What is 'Happy Birthday Paws'?

The "Happy Birthday Paws" is an exclusive birthday benefit for Paws registered with NewPet.

In your pet's birthday month, you receive:

  • A personalized coupon with an EXTRA 5% discount on the entire store.

  • Our "Paw Diary" notebook is a free gift.

A simple and loving way to celebrate another year of happy paws 🐶🐱

🐕 Who is eligible for this benefit?

All pets registered with NewPet , provided their birthday is correctly filled in the customer area.

Registering your pet is very simple:

  1. Access your Customer Area and enter My Pets.

  2. Add your pet's details, confirming that the birthday is correct.

This way we guarantee your furry friend receives their treat in the right month! 🎂

📅 When will I receive my birthday coupon?

At the beginning of each month , all registered pets whose birthdays fall in that month will have a birthday coupon available .

The coupon can be found here:

  • In your account notifications

  • And if you subscribe to our newsletter , it will also be sent to your email.


⚠️ Important:

If you register a pet during its birthday month , it's essential to inform our team that the registration has been completed so that we can validate and grant the benefit.

Without this information from you, and given that the allocation was made at the beginning of the month, we cannot guarantee that the coupon will be awarded this month.

⏳ What is the coupon's validity period?

The birthday coupon:

  • It is valid throughout the entire month of Patudo's birthday.

  • It can be used only once.

  • It automatically becomes inactive after the end of the month.

🛒 How do I apply the birthday coupon?

The process is the same as for any other coupon:

  1. Add the products to your cart.

  2. At checkout , go to the OFFERS section.

  3. Enter the birthday coupon

The system will:

  • Automatically apply the 5% discount.

  • Add the "Paw Diary" notebook to your order.

➕ Can this coupon be combined with other discounts?

Yes, under certain conditions:

✅ Can be combined with monthly coupons , totaling a 5% discount.
❌ Cannot be combined with NewPet Points
❌ Cannot be combined with other general discount coupons.

🎨 How can I personalize the "Paw Diary" notebook?

After using your birthday coupon and completing your purchase, simply send us the cutest photo of your furry friend .
You can send it by email to info@newpet.pt or via WhatsApp.

Based on this photo, our team will:

  • Transform your furry friend into an exclusive cartoon.

  • Create custom stickers to be included in the "Pet Diary" notebook.

A unique keepsake, made especially for your little friend 🐾

📸 What are they doing with my dog's photo?

The photo is used for:

  • Create a custom cartoon for the "Paw's Diary" notebook.

  • Celebrate your furry friend's birthday on our social media channels on their special day!

We're sharing this photo with love, because happy furry friends deserve to be shown off 💛
If you don't want the photo shared on social media, just let us know — we always respect your preference.

📋 General conditions

The "Happy Birthday Paws" benefit has been active since February 2026 , the month of our 9th anniversary .

NewPet reserves the right to withhold or cancel this benefit whenever misuse, attempted fraud, or any behavior that violates the store's terms and conditions is detected.

If you have any questions regarding the delivery of your order, please contact us by creating a Support Request in your Customer Area , indicating your order number.

If you prefer, we are also available by phone , WhatsApp , email or form .

We will respond as soon as possible!