The simplest and most practical way is through the website.

Simply add the desired products to your shopping cart, complete the purchase by entering all the necessary information.

If you're having trouble making a purchase, don't worry. We have a team ready to help.

You can talk to us via chat, call our customer support number, or even send an email.

If it's more convenient, we can place the order by phone.

We offer several payment methods for you.

Choose whichever you prefer:

• Bank transfer
• Multibanco Reference
• MBWay
• Credit/Debit Card
• PayPal, where a 3.85% fee is added to the purchase price.
• Cash on delivery, where €3 is added to the purchase price.

All information regarding payment methods can be found here .

In addition to shipments within Portugal - mainland and islands - we also have shipments available to Spain.

If the destination of your order is not Portugal and no shipping options are available, you can contact us so we can try to find a shipping option for you.

You can enjoy free shipping on orders over €49, if the order is for mainland Portugal, except for deliveries on Saturdays.

We also offer free shipping to mainland Spain on orders over €59.

If the order does not meet the above conditions, there is a shipping cost associated with the order, with a minimum value of €4.50.

Shipping costs are always calculated based on the weight of the package and the destination address.

We currently do not offer Saturday deliveries.

Typically, after you make a payment for your order, it is processed and shipped within 12 to 48 hours. If there are any unforeseen circumstances, the customer will be contacted to be informed of the situation.

After being shipped, the order is delivered by the carrier within the estimated time we have available here .

After the order is shipped, the customer is notified of the shipment and can track the order's status on the carrier's website.
The delivery company may deliver the order at any time of day, but the customer should be attentive on the day of delivery and have the phone number indicated on the order available, as they may be contacted by the delivery person.

If you have any special requests, such as a preferred delivery time, please always indicate this in the order comments so that we can pass this information on to the carrier and ensure the delivery goes smoothly.

All information regarding the carriers we work with and their delivery times is available here .

It's a rare occurrence, but if you find that the order is mixed up or any product is damaged, this error should be reported as soon as possible.
The most appropriate place to report the problem is in your customer area , by creating a support request so we can resolve the situation.

If you prefer, you can use another method of contact:

• Mobile phone: 925 452 461
• Email: info@newpet.pt
• WhatsApp: 925 452 461

If, upon receiving the order, you find that the packaging is damaged, you should open the order in the presence of the delivery person to check for any possible damage and, if any problem is found, you can refuse the order, noting what happened on the delivery person's delivery note.

If you change your mind, you can cancel your order.

If the order is still pending without payment, you just need to let us know so we can cancel the order.
An unpaid order will be automatically cancelled after 15 days.

If the order has already been paid for but has not yet been shipped , simply let us know of your intention so that we do not begin processing the order.
The order amount can be credited to your account, so that the amount is automatically deducted from your next order. We can also refund the amount paid or, if that is not possible, return the order amount via bank transfer.

If your order has already been shipped , we can arrange for its collection and deduct the collection fee from the refunded amount. Alternatively, you can send it to our address at your own expense.

For either situation, you should always contact us:

• Support request with order number.
• Mobile phone: 925 452 461
• Email: info@newpet.pt
• WhatsApp: 925 452 461